RETURNS & EXCHANGES
Start a Return: Click here or above to start an online return for U.S. orders
- When using our prepaid label $12 will be deducted from your refund.
- Online purchases must be postmarked for return within 14 days of order date.
- Online purchases can also be returned in store, in accordance with our policy below.
RETURN & EXCHANGE POLICY:
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise must not be worn, altered, or washed.
- In-store purchases must be returned within 14 days of purchase date to be deemed eligible for a return or exchange. Online purchases must be postmarked for return within 14 days of order date.
- Footwear must have unscuffed soles and be returned in the original shoe box.
- All hair accessories, skin care, face masks or altered items are FINAL SALE.
- Items discounted over 50% off are FINAL SALE and cannot be returned or exchanged.
- Please note: Shipping and handling charges are not refundable.
- Returns of purchases made using rewards points will be refunded only the amount paid - any rewards points used toward that original purchase will be forfeited, as we are unable to transfer or restore used rewards points.
- We monitor account activity and reserve the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
RETURNING A GIFT - In store, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. We will refund the purchase amount to a Twigs Gift Card.
ONLINE PRICE MATCH POLICY - Upon request, Twigs will match a lower price (including shipping and handling) from reputable online retailers on an identical item. Items must be in stock and of the same size and color.
EXTENDED HOLIDAY RETURNS - Enjoy extended holiday returns & exchanges until January 7th for gift purchases between Nov. 1st through Dec. 24th. Returns with a gift receipt will be issued as a gift card or even exchange. All other purchases will follow our normal 14 day return policy.